Helpdesk Services

Network Operation Center  (NOC) responsible for

  • monitoring for power failures
  • communication line alarms and other performance issues that may affect the network.
  • analyze problems and perform troubleshooting
  • communicate with site technicians and track problems through resolution.

 

After alarm goes to Help Desk, 24/7 working fault management teams taking their actions.

All faults, failures and incidents to be reported to Customer daily based